And then there's the service. I have a business trip to San Diego next week, and I've never been there before. I'm taking Monday off and going to the zoo before my meeting starts Tuesday, so I'd like a) a map of San Diego and b) answers to the questions "does the zoo have a AAA discount, and if so do I need to buy a ticket in advance?".
I emerged from the office with 2 maps which turn out to be of the northern suburbs and the eastern suburbs, completely missing downtown (the zoo is downtown, as is my hotel and the local office), and the southern California travel book. The clerk pointed out the page of "local" AAA offices in southern CA and told me that if I'd visit one of those, they could answer my question. So helpful.
(The travel book does show a discount, and the general blurb says the discounts are obtained by asking at the attraction. And I will tear out the few San Diego pages from the book to take along before recycling the rest. And I'll try to go back by the office, give them the useless maps, and see if they have on that shows, well, San Diego.)