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Sears service: the saga continues

I didn't report here that a Sears technician finally did show up on Saturday the 17th, within the stated appointment window (which was 8-5, this being a Saturday--they don't do half-day windows then), and spent a couple of hours replacing the inside condenser coils on my mini-freezer. It was a bigger operation than I anticipated. When the acetylene torch came in, I began to get a clue. And he went away, and the freezer worked beautifully, if a little noisily. The extra noise went away overnight, and all was good.

I left for Moultrie on Monday. Got home tonight, after the 3 days doing the office exhibit at Sunbelt, and a couple of days working on sorting and such in my father's house. That included removing most of the contents of the freezer down there and bringing some usable stuff up here, so one of my first actions was opening my freezer to put things away.

You can see this coming, right? Everything was warm, though the little compressor (or something mechanical) was whirring away. The smell hadn't gotten too bad because the door had stayed shut--sister-in-law had noticed a smell during her cat-feeding trips, but (not being a cat person) thought it was just the litter box and had made extra trips to clean it more. Once I opened the door, the smell permeated the house.

I have disposed of all the spoiled food, cleaned the freezer, applied disinfectant/deodorant spray and stuck in a pan of baking soda, and called Sears for another appointment. The phone person did apologize for my difficulties, and informed me if I'd inventory the spoiled food and value it I did have insurance under my extended warranty. However, most of it was home-cooked stuff, with just enough raw meat to provide for the nasty smell when it spoiled. I refuse to dig back into the garbage (double-bagged and outside) to do the inventory for the probable reimbursement.



( 5 comments — Leave a comment )
Oct. 26th, 2009 01:14 am (UTC)
Wow, you really aren't having any luck with that freezer?!! Condolences!
Oct. 26th, 2009 03:28 am (UTC)
I should have left well enough alone. It was keeping things frozen, it just accumulated 4 times as much frost on the top shelf as on the others. Silly me for asking the technician if that indicated a problem, and thus setting off all this hassle!
Oct. 26th, 2009 02:53 am (UTC)
Re inventory- all you need to do is create a general reckoning of what you threw out-ie ground beef - 5- 1 lb packs- $
lasagna- or whatever home made stuff you had- use price it would cost if you purchased at the local store I've dealt with insurers - it probably won't add up to more than $100-200, but you did pay for the extended warrantry. Also, you should request that the freezer be replaced with a new one.
Oct. 26th, 2009 03:27 am (UTC)
I may try it, then--I will have to look and see how quickly it has to get done. This next week will be very busy at work, and work may spill over into the evenings, I think.

The freezer can't be replaced easily, as it's an odd, small size and my cabinets fit close around it. The model has been discontinued without a comparable replacement--that I discovered in the middle of the kitchen renovation, after the cabinets were built. :( To find a replacement, I'd have to accept a good bit smaller storage capacity, which explains why I ever considered an extended warranty--generally my feeling is that those are not worth the money.
Oct. 26th, 2009 04:48 am (UTC)
this is *not* good - my boss ended up in repair hell with Sears a few months ago with his refrigerator.

now I hear your tale of woe.

guess who is coming to my house on Wednesday to fix my stove?

( 5 comments — Leave a comment )


Nancy Barber

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