Nancy Barber (nlbarber) wrote,
Nancy Barber
nlbarber

Sears update

Appointment window: 8-12 Thursday 10/29. I arranged to work from home so I could be there. I called at 12:15, and the phone agent promised to text the technician and have him call me with an ETA. How long should I wait before calling back, I ask. She promised he'll call immediately. Hah!

12:45: technician called to say he's on his way. That was the first call, of course.
1:10: he arrived. The compressor appeared to be locked up at first, but did start running. He quickly found a leak in the newly installed inside condenser coils, and said he'll replace the compressor too, and will order both parts. Right.

The parts will take at least a week, then I have to get an appointment for the installation. I'll be at Disney World week after next, though I think I'll get sister-in-law to let me know when the parts arrive and I'll call for an appointment from there. It takes at least 4-5 days to get an appointment, and I don't want to wait until I'm back from Disney to start that process. Assuming the parts come in. It sure would be nice to have my freezer back before Thanksgiving--older brother is coming here with (probably) one of his two sons, as we decided not to have one last holiday gathering in Moultrie and his wife will be in Europe.

The Sears tech and I chatted about the sad state of Sears--he's frustrated, and says they are always this overbooked, and he gets confronted by irate customers all the time. He also recommended that I not put food in the freezer until it's been running 5 days after the next repair. I guess slow leaks are common.
Tags: freezer, rant, sears
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