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Yet Another Sears Update

The parts were sitting in front of my garage door when I got home today. Of course, the little and heavy box with the compressor in it, carefully labelled 'Fragile This Side Up', was upside down.

I just called Sears to get an appointment, and as soon as I get into the phone system and it registers what number I dialed from, the automated voice announces that my appointment is Thursday between 8 and 5. Yet again, the "customers must function for the convenience of Sears" attitude strikes--they set the appointment, and I should be here waiting. I suspect if I hadn't called, the first I would have heard of it would have been a robo-call Wednesday night.

I did talk to a real person and get the appointment window narrowed to 1-5 Thursday. I leave Friday morning for Disney, so that's the last chance at it for 10 days. If it appears to be fixed when I leave, I guess I'll put the non-perishables like my whole-wheat flour in it, and see if it's still working when I return. That should be long enough for any leaks to appear. I hope.



( 2 comments — Leave a comment )
Nov. 13th, 2009 09:26 pm (UTC)
refrigerator issue
To Nancy Barber,
My name is Brian and I’m part of the Sears Cares Escalations team. I saw this post (my apologies for the delay in catching this) and I wanted to reach out to you in order to be sure your refrigerator issue is resolved. Was the compressor ok even though it was upside down? We rely on the carrier to make sure the equipment arrives safely but that is not always the case. If you are still having issues with the refrigerator and at your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Nancy Barber) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,
Brian J.
Senior Case Manager
Sears Cares
Nov. 30th, 2009 08:08 pm (UTC)
To Miss Barber,

Thank you for giving us the opportunity to assist with your concern! We value your business and appreciate you giving us the opportunity to resolve this issue to your satisfaction. If you need any additional assistance from Sears, please do not hesitate to reach out to our Sears Care team at searscares@searshc.com.
Thank you,

Brian J.
Senior Case Manager
Sears Cares
( 2 comments — Leave a comment )


Nancy Barber

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