Nancy Barber (nlbarber) wrote,
Nancy Barber

Readerware tech support

Super tech-support kudos to Readerware, whose book database I've been using for years to maintain a (mostly complete) catalog of my books. (Several metric Bryants, though still short of an Old English Bryant, for the Bujold listees out there....)

I had been holding at a late 2.x version until my recent update to OSX-beyond-Snow-Leopard, and finally installed 3.41 yesterday. It looked horrible. I use the "table view" 99.9% of the time, and the fonts had gone from a smooth, well-sized (but not adjustable), readable, font to something thin and smaller and pixelated. I found the new font prefs, but everything I tried still gave me pixelated fonts that were a pain to read.

So, I searched their online help. FAQs, and KnowledgeBase to no avail, then wrote to their support email at 6:30 yesterday evening (Saturday. The weekend between Christmas and New Years.) asking what the fonts were in v 2.x so I could replicate that setting. I thought I’d get a response sometime Monday. Nope, around 10 PM I got my answer, and also explaining that the Java version is different and that affects the font rendering, and offering other suggestions as well. Long story short: the back-and-forth about the font rendering uncovered a bug in all platforms in the table view. About 26 hours after I wrote that first email, there's a new version of Readerware available to correct the bug.

I've downloaded and installed it, and things are back to a clean font.
Tags: books, computer

  • My tweets

    Sat, 11:56: 🎉 Celebrating five years of @ PokemonGOApp with @ Verizon! 🎉 I’m guessing #725000eggs for my chance to win! #WayToGO #PokemonGO

  • My tweets

    Fri, 15:48: Team #Mystic forever! It’s been an amazing 5 years with @ PokemonGOApp, and I’m excited for the next 5 to come! #WayToGO

  • My tweets

    Sun, 14:40: @ epicurious Tried to send some feedback via your web form, and the Submit button did nothing. Pasted into an email and used a link…

  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 1 comment