Nancy Barber (nlbarber) wrote,
Nancy Barber

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Quicken technical "support"

Yesterday I tried a search on the Quicken support pages, and got an error: "This service is temporarily unavailable. We are working to restore service as soon as possible and apologize for any inconvenience." Twice, several hours apart. Then while doing some poking around in the FAQs (which, of course, did not answer my question) I got a request to login. I did so, got told that they thought I owned Quicken 2003 for the Mac which was not supported, and went through the registration process to show that I, in fact, have Quicken 2005. Ooo la la, the search function no longer gave me the error message!

So today I needed to do another search, and I got the same message. Found a login prompt and logged in, and was told they thought I owned Quicken 2001 for the Mac, and was that right? I first changed my email from an old Mediaone account (dead several years, at least), then re-registered. Tried logging in again, and the Mediaoone address was still there. Tried browsing around some, got bounced to the Intuit site (Not The Same), and there had to pick between the new email address I'd given them and a different old one--Intuit only wants you to have one. Quicken's Web site doesn't seem to care...or perhaps can't tell.

Golly gee, all this and I still haven't gotten an answer to my question...but at least the search function is working again.
Tags: computer

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